01. INFORMATION WE COLLECT
We collect information you provide directly — including name, company, email, phone, and project details — when you submit inquiries, request samples, or place orders.
We also collect technical information automatically through cookies and analytics tools, such as IP address, browser type, pages visited, and referral source.
02. HOW WE USE INFORMATION
We use your information to respond to inquiries, fulfil orders, manage accounts, communicate updates, improve our products and services, and comply with legal obligations.
We do not sell or rent your personal information to third parties.
03. SHARING WITH SERVICE PROVIDERS
We share information only with trusted vendors who help us operate — including hosting providers, logistics partners, payment processors, and analytics services — and only to the extent necessary to deliver our services.
These providers are contractually bound to safeguard your information and use it only for the purposes for which it was shared.
04. COOKIES & ANALYTICS
We use cookies and similar technologies to remember preferences, authenticate sessions, and understand how visitors use our site.
You can disable cookies through your browser settings, but some site features may not function correctly as a result.
05. DATA RETENTION
We retain your information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
06. SECURITY
We apply industry-standard administrative, technical, and physical safeguards to protect personal information. No system is perfectly secure, but we work to keep your information safe.
07. YOUR RIGHTS
Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your personal information, and to object to or withdraw consent for certain uses.
To exercise these rights, please contact us at privacy@bilson.com.
08. INTERNATIONAL TRANSFERS
Bilson operates internationally. Your information may be processed in countries other than your own, with appropriate safeguards in place to protect it.
09. CHILDREN’S PRIVACY
Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children.
10. UPDATES TO THIS POLICY
We may update this Privacy Policy from time to time. The “last updated” date at the top of this page reflects the most recent revision. Continued use of our services after an update means you accept the revised policy.
11. CONTACT
For privacy-related questions or requests, please contact privacy@bilson.com.